Terms & Conditions

Last updated: 3 July 2026 · Draft for legal review — not yet in force

These Terms are a first draft assembled from EU law and a comparable marketplace. They are not legal advice and must be reviewed by counsel before publication.

1. Who we are and what Gardlio is

Gardlio is an online marketplace operated by DigiatPPSolutions s.r.o., a Czech limited liability company, with its registered seat at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, registered in the Commercial Register of the Regional Court in Brno, file No. C 146691, company ID (IČO) 23623632 (not a VAT payer) ("Gardlio", "we", "us"). Contact: support@gardlio.eu · phone: on request by email at support@gardlio.eu.

Gardlio connects customers who want gardening work done with independent, self-employed gardeners who offer that work. We are an intermediary. We are not a gardening service provider and we are not a party to the contract between a customer and a gardener. The gardening service itself is supplied by the gardener, in the gardener's own name and on the gardener's own responsibility.

2. The contract structure

When a customer accepts a gardener's offer, a service contract is formed directly between that customer and that gardener. Gardlio is not a party to it.
Gardlio provides only the platform: discovery, messaging, offers, booking and reviews. Gardlio does not handle, hold, escrow or process payment for the gardening job — the customer pays the gardener directly (see section 4).
What we are responsible for: operating the platform with reasonable care, and the accuracy of information we ourselves control.
What the gardener is responsible for: performing the gardening work, its quality, safety and timeliness, any warranty or defect claims, and holding any licences or insurance the work requires.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including mandatory consumer-protection and product-liability rules). These Terms never make Gardlio liable *as if* it performed the gardening, and never mislead a customer into believing Gardlio performs the gardening.

3. Accounts

You must register to book or offer work. You must give accurate information and keep your credentials secure. Gardeners must be entitled to carry out the work they offer.

4. Payment for the gardening job (direct between customer and gardener)

The customer pays the gardener directly, by whatever means the two of them agree. Gardlio does not collect, hold, escrow, process, intermediate or release payment for the gardening job, charges no commission or service fee on the job, and never takes possession of the job money.
Gardlio is not a payment institution or a payment intermediary for the job, is not a party to the payment, and does not carry out payout, KYC or anti-money-laundering onboarding of gardeners.
The price of the job, its payment method and its timing are agreed between the customer and the gardener and form part of their contract (section 2). Any refund of the job price is likewise settled directly between them (section 6).
Gardlio's own paid services are described separately in section 5.

5. Your right of withdrawal from Gardlio's own paid services (consumers)

This section concerns Gardlio's own paid digital services — not the gardening job, which is governed by the contract between customer and gardener. Gardlio's own paid services are:

a customer subscription that increases the number of gardeners a customer may contact directly (the free plan allows 1 contact per month; paid tiers add more contacts and the premium "request broadcast" feature), and
a gardener profile-visibility boost ("Zvýraznění profilu") — a one-off purchase giving a promoted placement for about one month (it is not a recurring subscription).

Each is billed separately and its price is shown before purchase.

As a consumer you have the right to withdraw within 14 days of buying such a paid digital service, without giving a reason. However, if you expressly ask us to start providing the digital service immediately and it is then fully performed, you lose the right of withdrawal for that service. To withdraw, contact support@gardlio.eu before the deadline.

6. Cancellations and refunds for gardening jobs

Because the job contract is between the customer and the gardener, cancellations, refunds and disputes over the job price are settled directly between them, according to their contract and applicable consumer law. Gardlio does not hold the job money and therefore does not issue, withhold or freeze refunds of it; we can help the parties communicate through the platform, but the refund outcome is theirs to agree.

7. Reviews and content

You may post reviews and content you have the right to share. Reviews must be truthful and relate to a real booking. We may remove content that is unlawful or breaches these Terms, subject to the notice rules below.

8. Prohibited use

No unlawful activity, no scraping, no infringing others' rights, no attempts to disrupt the service.

9. Illegal content, notices and our role as intermediary (Digital Services Act)

You can report illegal content or a problematic listing to legal@gardlio.eu. We operate a notice-and-action process, act on valid notices, and give affected users a statement of reasons where the DSA requires it. Our single point of contact for authorities and users is legal@gardlio.eu, available in English.

10. Terms for gardeners (business users — Platform-to-Business Regulation 2019/1150)

If you offer services as a gardener you are a business user. In addition to the above:

Availability & clarity (Art. 3). These Terms are written in plain language and are available to you before and during your use of Gardlio.
Grounds for restriction, suspension or termination (Art. 3). We may restrict, suspend or terminate a gardener account for: breach of these Terms, unlawful conduct, repeated customer complaints, fraud or payment risk, or any other serious breach of these Terms or of applicable law. Where we do, we give you a statement of reasons on a durable medium, and for a full termination we give 30 days' notice, except where the law or a legal obligation lets us act immediately.
Search ranking (Art. 5). Gardeners are ranked in search results mainly by: relevance to the customer's query and location, gardener rating and review signals, responsiveness and completeness of the profile, and an active profile-visibility boost (a one-off promoted placement, which can improve placement). The main parameters and the reasons for their relative importance are set out in the list above.
Complaints & mediation (Arts. 11–12). Gardlio is a small/micro enterprise, so Arts. 11–12 do not apply and no internal complaints-handling system is legally required. You can nonetheless raise any issue with us at support@gardlio.eu.

11. Liability

Subject to section 2 and mandatory law, Gardlio is not liable for the performance, quality or outcome of the gardening work (that is the gardener's responsibility), nor for user-to-user disputes, but remains responsible for operating the platform with reasonable care.

12. Consumer dispute resolution (ADR)

If we cannot resolve a complaint, consumers may turn to the competent out-of-court dispute-resolution body for their country — see the country annex below and consumer-redress.ec.europa.eu. This does not affect your right to go to court.

13. Changes, term, governing law

We may update these Terms; we will notify registered users of material changes and, for gardeners, give the notice the P2B Regulation requires. Governing law and jurisdiction are set in the country annex, without depriving consumers of the mandatory protections of their country of residence.

Country-specific annex

*The clauses above are the common framework. The following country details complete them. Gardlio operates the platform for customers and gardeners in these markets:*

🇨🇿 Czech Republic

Operator / imprint: DigiatPPSolutions s.r.o., IČO 23623632, seat Nové sady 988/2, 602 00 Brno, Reg. Court Brno file C 146691 (not a VAT payer) — identification under Act No. 480/2004 Coll. and §1811/§1820 Civil Code.
Consumer ADR body: Česká obchodní inspekce (COI), Štěpánská 44, 110 00 Praha 1, coi.cz. Gardlio is legally obliged to cooperate with the COI in ADR (response within 15 working days); the outcome is non-binding.
Withdrawal: §1837 Civil Code. Governing law: Czech law.

🇩🇪 Germany

Operator / imprint (Impressum): DigiatPPSolutions s.r.o. (the same Czech operator; full details on the Imprint page) — under DDG §5. See the separate Imprint page.
Consumer ADR body: Universalschlichtungsstelle des Bundes, Kehl (verbraucher-schlichter.de). Participation is voluntary; Gardlio is not obliged and does not undertake to participate in dispute-resolution proceedings before a consumer arbitration board, but informs consumers of this body.
Withdrawal: BGB §§312g, 355. Governing law: German law for consumers resident in Germany.

🇦🇹 Austria

Operator / imprint (Impressum): DigiatPPSolutions s.r.o. (the same Czech operator; full details on the Imprint page) — under ECG §5 and the Mediengesetz. See the Imprint page.
Consumer ADR body: Internet Ombudsstelle (ombudsstelle.at) for e-commerce, and Verbraucherschlichtung Austria (verbraucherschlichtung.at). Participation is voluntary.
Withdrawal: FAGG. Governing law: Austrian law for consumers resident in Austria.

🇵🇱 Poland

Operator / imprint: DigiatPPSolutions s.r.o., Czech IČO 23623632 (full details on the Imprint page) — identification under Art. 5 of the Act of 18 July 2002 on Providing Services by Electronic Means.
Consumer ADR body: the Trade Inspection (Inspekcja Handlowa) — competent regional inspectorate (WIIH) / Permanent Consumer Arbitration Court; register kept by UOKiK (uokik.gov.pl). Participation is voluntary.
Withdrawal: Consumer Rights Act of 30 May 2014. Governing law: Polish law for consumers resident in Poland.